I'm a Buyer

Returning an item, can I and how?

The Buyer has the right to return the item to the Vendor, if it differs significantly from the photo or the description. Preconditions for it: Within 48h after receiving the item, the Buyer has informed the Vendor via Locals Prime messages about the wish to return the item The Buyer has not clicked on the…

The Vendor hasn’t sent out the item nor replied to my messages

If the Vendor hasn’t sent out the item nor replied to your messages within a week, then we recommend contacting Locals Prime. For that you can write to Locals Prime’s support chat (widget in the bottom right corner in Locals Prime) or support@localsprime.com. In your letter please tell us about the situation in detail (feel…

Refunds

If an item is returned to the Vendor or for some other reason the transaction is cancelled, then the money will be refunded to the Buyer. Refund time: If you paid via EFT – refund will be on your bank account in 1-4 working days, dependent of the batch and payout provider If you paid via Credit card…

How to cancel an order?

The Buyer himself cannot cancel an order in Locals. If you would like to cancel your order, please write to the Vendor about it as she can cancel it by going:  My Account–>Dashboard–> Orders–> “Cancel” button next to the correct order.  If the order is cancelled, we will automatically return the funds back to your…

The Vendor canceled an order. How do I get my money back?

If the Vendor cancels the order, we will automatically refund You the money in full. 🙂  Please note: If an user cancels the order after the payment, then Locals Prime has the right to deduct the commission fee from user’s account before payout. This is usually only done in case the reason for cancelling is…

The Vendor claims to have posted the item, but it hasn’t arrived

As a first step, communicate with the Vendor to find out when the item was sent and ask for the courier tracking number (waybill number for Aramex). Next, check if the entered shipping details were correct and if needed, get in contact with the courier service provider to get additional information or ask about the…

Who pays the delivery cost?

In most cases, the Buyer pays for the delivery. The delivery cost is added to the item price at checkout.  If the Vendor has enabled a bundling option for their store, you as a Buyer will only have to pay for delivery once, when purchasing multiple items from the same store at once.