I'm a Vendor

How do I transfer money from my Locals Prime account to my bank account?

Your hard earned money is automatically released to your bank account in 1-3 business days after the Buyer has received the item and clicked on the “Item received” button in Locals Prime. Make sure that your banking details have been added to Locals Prime (Vendor Dashboard–>Settings–>Payment) for the transfer to happen automatically 🙂 Note that Vendor himself cannot…

How to sell more and faster?

The most important thing after uploading your first items is not to start “waiting” for the right people to coincidentally stumble across your shop. Instead you should start marketing your listings like a pro. Follow these simple steps and your first sales should be on their way! 1.  High quality listing is the base for being…

How do I know if something has been purchased from my Locals Prime e-store?

When an item is purchased from your e-store, we will automatically send you an order confirmation to your email and in Locals Prime notifications. For this make sure you have a correct email address in your Locals Prime profile. If you would like to receive the purchase notification in real time without checking your mailbox, then…

How do I ship items? How delivery works for the Vendor.

1. Choose a delivery method. When uploading an item, you can enable multiple delivery methods: Paxi Pep-to-Pep Store (Standard or Large package) Aramex Store-to-Door Pick up from Seller  2. Add a price for the item. Shipping cost will be added to the item price at checkout.  3. Item is purchased. As the item is purchased,…

Buyer hasn’t clicked “Item received”, what now?

Please use the tracking number that you received from the courier company to check if the item has reached the destination and has been picked up by the Buyer. In case you have lost the tracking number, then remember that Aramex takes up to 72h and Paxi up to 9 working days to reach the…

Buyer clicked “Item received” but I haven’t received the money, what now?

Transferring money from your Locals Prime account to your bank account takes usually 2-4 working days after the Buyer clicks the “Item received” button.  In case you haven’t received your money after 4 working days, please verify that: A) The bank account number is correct  B) The entered name is a full name and  without spelling…

Can anyone open an e-store in Locals Prime?

NO! Locals Prime is an African product and Item platform. You do not need to have a company nor any prior sales experience – all you need is something to sell and the right attitude to do that. We will provide you with the rest of the tools. We only want your ID, Passport, Drivers…

How do I delete my e-store?

Please contact Locals Prime to delete your e-store as we are still working on making the deleting option available for the users as well. For that you can write to Locals Prime’s support chat or support@localsprime.com Would appreciate if you would add a reason as feedback is important for making Locals Prime better for everyone. 

How does Locals Prime make selling SAFE?

As the order comes in, then the money has already been collected from the Buyer and therefore removes the risk of not receiving the money from the Buyer. The money will be transferred to you within 2-4 working days after the Buyer has confirmed the receipt of the item (by clicking on the “Item received”…

Canceling an order

As a Vendor you can cancel an order under Dashboard–>Orders–>Orders–>”Cancel” button next to the correct order 🙂  After an order is cancelled, the Buyer is automatically refunded.